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Intermediate4-5 hoursSave Invaluable when needed
Crisis & Issue Management
Hope for the best, prepare for the worst. This playbook creates crisis response systems so your VA can help you respond quickly and appropriately when issues arise, protecting your reputation and relationships.
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List potential crisis types: service outage, PR issue, data breach, key person loss
Score scenarios by likelihood and impact
Identify early warning signals for each scenario
Document stakeholder groups affected by each crisis type
Pro Tips
- •Include 'unlikely but catastrophic' scenarios
- •Learn from crises in similar businesses
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