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Intermediate4-5 hoursSave 10+ hrs/week
Customer Feedback & Review Management
Turn customer voices into your competitive advantage. This playbook establishes systems for collecting feedback, identifying patterns, responding to reviews, and turning insights into product improvements.
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Tools Used:ChatGPTTypeformG2/TrustpilotNotion
Deploy post-purchase/post-service satisfaction surveys
Set up NPS surveys at key customer journey points
Create in-app or email feedback widgets for ongoing input
Monitor social media and review sites for unsolicited feedback
Pro Tips
- •Keep surveys short - 3-5 questions max for high completion
- •Time feedback requests when value is freshly delivered
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