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Intermediate4-5 hoursSave 12+ hrs/week
Customer Support Enhancement
Deliver exceptional customer support at scale. This playbook helps your VA leverage AI to handle routine inquiries, identify at-risk customers, and escalate complex issues appropriately.
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Tools Used:ChatGPTIntercom/ZendeskNotion
Document all products/services with features, benefits, and common questions
Create an FAQ database with 50-100 common questions and approved answers
Build troubleshooting guides for common technical issues
Document policies: refunds, guarantees, shipping, etc.
AI PromptsReady to copy & paste
FAQ Response GeneratorAny
Generate a helpful customer support response based on our knowledge base: Customer question: [PASTE CUSTOMER MESSAGE] Relevant knowledge base info: [PASTE RELEVANT FAQ/POLICY/PRODUCT INFO] Our brand voice: [FRIENDLY/PROFESSIONAL/CASUAL] Customer context: [NEW CUSTOMER/LONG-TIME CUSTOMER/VIP] Generate a response that: - Directly answers their question - Provides any relevant additional info they might need - Offers next steps or resources - Matches our brand voice - Ends with an offer to help further Keep it concise but complete (under 150 words).
Pro Tips
- •Organize by topic and difficulty level for easier AI retrieval
- •Include the 'why' behind policies so AI can explain reasoning
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