Honest assessment
Time Etc's model is simple: buy a block of hours, get a dedicated US assistant, track time to the second, and roll unused hours on the 20-hour plan and above (pricing cards). You can review profiles and speak with an assistant before deciding, change assistants free of charge, and share or add assistants without extra fees per marketing. There is no setup fee.
That flexibility is the product. The cost of US hours is also the product. At $36 to $39/hour stated on the pricing page, a 40-hour block ($1,480) sits near Level 9's full-time Dedicated VA sticker ($1,950) while delivering half the weekly hours of a 40 hrs/week seat. Marketing says cancel anytime with no notice period; Time Etc Terms discuss notice of not less than one full monthly billing period. Read both. Independent Trustpilot scores were not re-verified live on October 6, 2026; on-site testimonials are strongly positive (first-party).
Pricing (public)
| Plan | Monthly price | Stated rate | Rollover on card |
|---|---|---|---|
| Ten hours | $390 | $39/hour | Not highlighted on the 10-hour card the same way; FAQ says unused hours roll over generally |
| Twenty hours | $760 | $38/hour | Yes |
| Forty hours | $1,480 | $37/hour | Yes |
| Sixty hours | $2,160 | $36/hour | Yes |
No setup fee. Larger custom plans via consultation. Satisfaction: "complete" / "lifetime" guarantee language on marketing; link Terms for refund mechanics rather than overclaiming.
What Time Etc does well
- Transparent US hour pricing
- Dedicated US assistant with matching before you commit
- Rollover on larger plans
- Client Happiness manager; holiday/sickness cover built in
- Share/add assistants free (marketing)
Common complaints / watch-outs
- High effective cost vs offshore full-time seats
- Hours can burn quickly on complex work
- Marketing vs Terms wording on cancel/notice deserves a careful read
- Not built for one-off project-only work (company FAQ)
Best for / not ideal for
- Best for: US buyers who need 10 to 60 hours/month of US-based help and value rollover.
- Not ideal for: Buyers who need ~160 hours/month at offshore rates; buyers who want an included AI OS/playbook system by default.
How Level 9 Virtual compares
Level 9 Dedicated VA seats are 20 or 40 hours/week at $1,350/$1,950 with Level 9 OS included. Time Etc wins for small US hour bundles. Level 9 wins for higher weekly capacity per dollar and for Revenue Recovery.
What Level 9 adds that Time Etc does not
- Level 9 OS included with Dedicated VA: an AI-assisted task and execution system, not just a person and a chat thread.
- Projects On Demand (specialist POD) from $497/mo: specialists beyond your one VA when the work needs it.
- Revenue Recovery (quoted on a call) (90-day minimum, 90-Day 10X Guarantee: 10X what you pay in 90 days or we work for free until we do): a published missed-opportunity recovery offer for any niche that none of these six competitors sell.
Comparison table
| Factor | Time Etc | Level 9 Virtual |
|---|---|---|
| Published pricing | $390 / $760 / $1,480 / $2,160 | PT $1,350; FT $1,950; POD from $497; Revenue Recovery quoted on a call |
| Hours model | 10 to 60 hrs/month bundles | 20 or 40 hrs/week Dedicated VA |
| Geography | Dedicated US-based assistants | "Works your desired time zone" on pricing |
| Rollover | Yes on 20+ hour cards (FAQ also describes rollover) | Not an hour-bundle product |
| Contract | Marketing: cancel anytime; Terms: billing-period notice | VA: no long-term contracts; RRD: 90-day minimum |
| Replacement | Free change of assistant | Risk-free replacement guarantee |
| Oversight | Client Happiness manager | Account management + Level 9 OS |
| System / AI | Task dashboard/app; AI not the primary pitch | Level 9 OS included |
| Fair watch-out | US hourly economics | No published US-only Dedicated VA tier, and no small hour-bundle plans (support starts at 20 hrs/week part-time) |